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Recommendations Tracker
HHS-OIG provides independent and objective oversight that promotes economy, efficiency, and effectiveness in HHS programs and operations. To drive this positive change, we produce reports and identify recommendations for improvement. We have developed this public-facing page for tracking all of our open recommendations.
Use the “Top Unimplemented” View below to read OIG’s Top Unimplemented Recommendations—a subset that we think, if implemented, would have the most impact (learn more). Notable differences from our previous Top Unimplemented Recommendations report include:
- The list is comprised of individual recommendations from OIG reports, not rolled up by topic.
- No arbitrary cap is imposed on the number of recommendations included.
- Status updates as recommendations are implemented.
Summary of All Recommendations
Updated Monthly · Last updated on November 15, 2024
1,310
Unimplemented
recommendations
$270.4B
Potential savingsfrom unimplemented recommendations
2,698
Implemented and Closed
recommendations since FY 2017
Views
OIG Recommendations Grouped by Report
-
National Government Services, Inc., Claimed Some Unallowable Medicare Pension Costs Through Its Incurred Cost Proposals
23-A-07-032.01We recommend that National Government Services, Inc., work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare pension costs of $73,307 for CYs 2015 through 2018.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $73,307
- Last Update Received
- -
- Closed Date
- 09/07/2023
- Legislative Related
- No
-
National Government Services, Inc., Overstated Its United Government Services, LLC, Medicare Segment Pension Assets and Understated Medicare's Share of the Medicare Segment Excess Pension Liabilities as of December 31, 2018
23-A-07-031.01We recommend that National Government Services, Inc. decrease the UGS Medicare segment pension assets by $66,663 and recognize $2,618,341 as the UGS Medicare segment pension assets as of December 31, 2018.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 09/07/2023
- Legislative Related
- No
23-A-07-031.02We recommend that National Government Services, Inc. increase Medicare's share of the UGS Medicare segment excess pension liabilities as of December 31, 2018, by $69,360 and recognize $510,580 as Medicare's share of the pension liabilities as a result of the benefit curtailment.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 09/07/2023
- Legislative Related
- No
23-A-07-031.03We recommend that National Government Services, Inc., develop quality assurance procedures, to include improved policies and procedures, to ensure that going forward, it calculates Medicare segment pension assets in accordance with Federal requirements.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 08/22/2023
- Legislative Related
- No
-
National Government Services, Inc., Understated Its Plan A Medicare Segment Pension Assets and Overstated Medicare's Share of the Medicare Segment Excess Pension Liabilities as of December 31, 2018
23-A-07-029.01We recommend that National Government Services, Inc. increase the Plan A Medicare segment pension assets by $7,036 and recognize $8,296,591 as the Plan A Medicare segment pension assets as of December 31, 2018.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $7,036
- Last Update Received
- -
- Closed Date
- 09/07/2023
- Legislative Related
- No
23-A-07-029.02We recommend that National Government Services, Inc. decrease Medicare's share of the Plan A Medicare segment excess pension liabilities as of December 31, 2018, by $47,508 and recognize $657,263 as Medicare's share of the pension liabilities as a result of the benefit curtailment.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $47,508
- Last Update Received
- -
- Closed Date
- 09/07/2023
- Legislative Related
- No
23-A-07-029.03We recommend that National Government Services, Inc. develop quality assurance procedures, to include improved policies and procedures, to ensure that going forward, it calculates Medicare segment pension assets in accordance with Federal requirements.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 08/22/2023
- Legislative Related
- No
-
National Government Services, Inc., Overstated Its Plan B Medicare Segment Pension Assets and Overstated Medicare's Share of the Medicare Segment Excess Pension Assets as of December 31, 2018
23-A-07-030.01We recommend that National Government Services, Inc. decrease the Plan B Medicare segment pension assets by $412,889 and recognize $14,107,153 as the Plan B Medicare segment pension assets as of December 31, 2018.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 09/07/2023
- Legislative Related
- No
23-A-07-030.02We recommend that National Government Services, Inc. decrease Medicare's share of the Plan B Medicare segment excess pension assets as of December 31, 2018, by $435,942 and recognize $374,464 as Medicare's share of the pension assets as a result of the benefit curtailment.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 09/07/2023
- Legislative Related
- No
23-A-07-030.03We recommend that National Government Services, Inc. develop quality assurance procedures, to include improved policies and procedures, to ensure that going forward, it calculates Medicare segment pension assets in accordance with Federal requirements.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 08/22/2023
- Legislative Related
- No
-
CMS Should Bolster Its Oversight of Manufacturer-Submitted Average Sales Price Data To Ensure Accurate Part B Drug Payments
23-E-03-007.01CMS should build a strategy to strengthen its internal controls for ensuring the accuracy of Part B drug payments.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 06/10/2024
- Legislative Related
- No
-
Manufacturers May Need Additional Guidance To Ensure Consistent Average Sales Price Calculations
23-E-BL-008.01CMS should actively review current guidance related to the areas identified in this report and determine whether additional guidance would ensure more accurate and consistent ASP calculations.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 05/18/2023
- Next Update Expected
- 06/02/2024
- Legislative Related
- No
-
Medicare Advantage Compliance Audit of Specific Diagnosis Codes That Cigna-HealthSpring of Tennessee, Inc. (Contract H4454) Submitted to CMS
23-A-07-028.01We recommend that Cigna-HealthSpring of Tennessee, Inc. refund to the Federal Government the $5,987,509 of estimated overpayments.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Partial Concur
- Potential Savings
- $5,987,509
- Last Update Received
- 09/16/2024
- Next Update Expected
- 03/16/2025
- Legislative Related
- No
23-A-07-028.02We recommend that Cigna-HealthSpring of Tennessee, Inc. identify, for the high-risk diagnoses included in this report, similar instances of noncompliance that occurred before and after our audit period and refund any resulting overpayments to the Federal Government.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 09/16/2024
- Next Update Expected
- 03/16/2025
- Legislative Related
- No
23-A-07-028.03We recommend that Cigna-HealthSpring of Tennessee, Inc. continue its examination of its existing compliance procedures to identify areas where improvements can be made to ensure that diagnosis codes that are at high risk for being miscoded comply with Federal requirements (when submitted to CMS for use in CMS's risk adjustment program) and take the necessary steps to enhance those procedures.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 09/16/2024
- Next Update Expected
- 03/16/2025
- Legislative Related
- No
-
The Municipality of Manati Did Not Always Manage Its Head Start Disaster Assistance Awards in Accordance With Federal And Commonwealth Requirements
23-A-04-026.01Work with ACF to develop a viable plan for refunding $153,052 in unallowable costs to the Federal Government.- Status
- Open Unimplemented
- Responsible Agency
- ACF
- Response
- Non-Concur
- Potential Savings
- $153,052
- Last Update Received
- 03/28/2024
- Next Update Expected
- 09/28/2024
- Legislative Related
- No
23-A-04-026.02Develop and implement procurement policies and procedures to avoid acquiring unnecessary items and to perform analyses to determine the most reasonable approach for future vehicle purchases.- Status
- Closed Implemented
- Responsible Agency
- ACF
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 03/28/2024
- Legislative Related
- No
23-A-04-026.03Develop and implement written policies and procedures to ensure that criminal background checks on employees are completed within required time frames.- Status
- Closed Implemented
- Responsible Agency
- ACF
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 03/28/2024
- Legislative Related
- No
-
Illinois Generally Complied With Requirements for Claiming Medicaid Reimbursement for Telehealth Payments During COVID-19
23-A-05-027.01We recommend that the State agency refund up to $9,832 to the Federal Government.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $9,832
- Last Update Received
- -
- Closed Date
- 11/03/2023
- Legislative Related
- No
23-A-05-027.02We recommend that the State agency enhance the monitoring of provider compliance by conducting periodic reviews of telehealth payments for compliance with requirements.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 07/03/2024
- Legislative Related
- No
23-A-05-027.03We recommend that the State agency establish a list of acceptable telehealth procedure codes.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 09/26/2024
- Next Update Expected
- 03/26/2025
- Legislative Related
- No
-
National Government Services, Inc., Claimed Some Unallowable Medicare Postretirement Benefit Plan Costs Through Its Incurred Cost Proposals
23-A-07-023.01We recommend that National Government Services, Inc., work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare PRB costs of $636,197 for CYs 2015 through 2018.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $636,197
- Last Update Received
- -
- Closed Date
- 09/07/2023
- Legislative Related
- No
-
National Government Services, Inc., Claimed Some Unallowable Medicare Supplemental Executive Retirement Plan Costs Through Its Incurred Cost Proposals
23-A-07-024.01We recommend that National Government Services, Inc., work with CMS to revise its ICPs for CYs 2015 through 2018 to reduce its claimed SERP costs by $209,543.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $209,543
- Last Update Received
- -
- Closed Date
- 09/07/2023
- Legislative Related
- No
-
National Government Services, Inc., Claimed Some Unallowable Medicare Nonqualified Plan Costs Through Its Incurred Cost Proposals
23-A-07-025.01We recommend that National Government Services, Inc., work with CMS to ensure that its final settlement of contract costs reflects a decrease in the Medicare nonqualified costs of $657,765 for CYs 2015 through 2018.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $657,765
- Last Update Received
- -
- Closed Date
- 09/07/2023
- Legislative Related
- No
-
Keystone First Should Improve Its Procedures for Reviewing Service Requests That Require Prior Authorization
23-A-03-021.01We recommend that Keystone First HealthChoices coordinate with the Pennsylvania Department of Human Services, Office of Medical Assistance Program, to update Keystone First's administrative process to require that medical directors assess whether overnight care requests meet the medical necessity requirement based on the documentation Keystone First has received even if some documentation, such as the caregiver's work verification documentation, is missing.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 03/27/2024
- Legislative Related
- No
23-A-03-021.02Review all pediatric skilled nursing service requests for which overnight care was completely denied and determine whether the overnight care requests meet the medical necessity requirement regardless of whether the caregiver provided work or school verification documentation.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 03/22/2024
- Legislative Related
- No
23-A-03-021.03Implement a revised initial denial notice to explain that a beneficiary has the right to request a State fair hearing after exhausting the MCO's appeals process.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 03/27/2024
- Legislative Related
- No
23-A-03-021.04We recommend that the Pennsylvania Department of Human Services, Office of Medical Assistance Program, revise the initial denial notice template referenced under Exhibit N in the HealthChoices Agreement to include information regarding the beneficiary's right to request a State fair hearing after exhausting the MCO's appeals process.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 03/27/2024
- Legislative Related
- No
-
Mandated Analysis of Home Health Service Utilization From January 2016 Through March 2022
23-A-05-022.01We recommend that CMS update the HH Pricer logic to check for missing and invalid FIPS codes on all home health claims and work with MACs to ensure that these claims are returned to providers for correction.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 03/26/2024
- Next Update Expected
- 09/26/2024
- Legislative Related
- No
23-A-05-022.02We recommend that CMS re-educate providers on the requirement for all home health claims to be submitted with the FIPS code for the county where the service was provided.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 03/19/2024
- Legislative Related
- No
-
Providers Did Not Always Comply With Federal Requirements When Claiming Medicare Bad Debts
23-A-07-020.01We recommend that CMS consider issuing instructions or guidance to the MACs that require or encourage more review of Medicare bad debts claimed in cost reports, such as defining thresholds beyond which individual Medicare bad debts would trigger an audit, and that directs the MACs to revise their cost report audit work plans accordingly.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 09/06/2023
- Legislative Related
- No
-
For Medicaid-Enrolled Children Diagnosed With Lead Toxicity in Five States, Documentation Reviewed for Diagnoses and Treatment Services Raises Concerns
23-E-07-006.01CMS should explore the discrepancy between Medicaid claims data and medical documentation for lead toxicity and implement solutions to ensure better oversight of the EPSDT program.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 04/12/2024
- Next Update Expected
- 04/17/2025
- Legislative Related
- No
23-E-07-006.02CMS should issue guidance to reiterate State obligations under the EPSDT benefit to ensure access to services to correct or ameliorate confirmed blood lead levels identified during screenings.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 04/12/2024
- Next Update Expected
- 04/17/2025
- Legislative Related
- No
-
FDA's Approach to Overseeing Online Tobacco Retailers Needs Improvement
23-E-01-005.01FDA should collaborate with the Bureau of Alcohol, Tobacco, Firearms and Explosives (ATF) on oversight of online tobacco retailers.- Status
- Open Unimplemented
- Responsible Agency
- FDA
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 03/04/2024
- Next Update Expected
- 03/19/2025
- Legislative Related
- No
23-E-01-005.02FDA should complete its rulemaking on non-face-to-face sales of tobacco products, as required by the Tobacco Control Act.- Status
- Open Unimplemented
- Responsible Agency
- FDA
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 03/04/2024
- Next Update Expected
- 03/19/2025
- Legislative Related
- No
23-E-01-005.03FDA should collect data to support process and outcome measures for its oversight of online tobacco retailers.- Status
- Open Unimplemented
- Responsible Agency
- FDA
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 03/04/2024
- Next Update Expected
- 03/19/2025
- Legislative Related
- No
23-E-01-005.04FDA should publish information and performance data on its oversight of online tobacco retailers.- Status
- Open Unimplemented
- Responsible Agency
- FDA
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 03/18/2024
- Next Update Expected
- 03/19/2025
- Legislative Related
- No
-
Medicare Improperly Paid Physicians for Co-Surgery and Assistant-at-Surgery Services That Were Billed Without the Appropriate Payment Modifiers
23-A-01-018.01We recommend that the Centers for Medicare & Medicaid Services recover the portion of the $56,016 in Medicare Part B overpayments that are within the 4-year claim reopening period—including $31,545 in overpayments for the 69 incorrectly billed statistically sampled services and $24,471 in overpayments for the 62 incorrectly billed corresponding services.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $56,016
- Last Update Received
- -
- Closed Date
- 03/28/2023
- Legislative Related
- No
23-A-01-018.02We recommend that the Centers for Medicare & Medicaid Services instruct the MACs to, based on the results of this audit, notify appropriate providers (i.e., those for whom CMS determines this audit constitutes credible information of potential overpayments) so that the providers can exercise reasonable diligence to identify, report, and return any overpayments in accordance with the 60-day rule and identify any of those returned overpayments as having been made in accordance with this recommendation.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 03/28/2023
- Legislative Related
- No
23-A-01-018.03We recommend that the Centers for Medicare & Medicaid Services strengthen its system controls to detect and prevent improper payments to providers for incorrectly billed: (1) co-surgery services, (2) assistant-at-surgery services, and (3) duplicate services—which could have saved approximately $4,939,586 during our audit period.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $4,939,586
- Last Update Received
- 10/01/2024
- Next Update Expected
- 04/01/2025
- Legislative Related
- No
23-A-01-018.04We recommend that the Centers for Medicare & Medicaid Services update its Medicare requirements and corresponding educational material to improve providers' understanding of the Medicare Part B billing requirements for co-surgery procedures, including: updating the Medicare Claims Processing Manual, chapter 12, section 40.8, to ensure billing providers understand that two physicians performing procedures as co-surgeons (including bilateral procedures) must append the co-surgery modifier regardless of whether they are in the same specialty or in different specialties, and providing additional education material to providers clarifying that spinal instrumentation procedure codes must be billed with a co-surgery modifier under Medicare Part B when performed as a co-surgery.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 09/16/2024
- Next Update Expected
- 03/16/2025
- Legislative Related
- No
-
Medicare Providers Did Not Always Comply With Federal Requirements When Billing for Advance Care Planning
23-A-06-017.01The Centers for Medicare & Medicaid Services should educate providers on documentation and time requirements for ACP services to comply with Federal requirements. (That is, when another service is performed concurrently with a time-based service, the time associated with the concurrent service should not be included in the time used for reporting the time-based service, and time and ACP discussion must be documented). Had the requirements been followed, Medicare could have saved an estimated $42,266,931 during our audit period.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $42,233,599
- Last Update Received
- -
- Closed Date
- 09/26/2023
- Legislative Related
- No
23-A-06-017.02The Centers for Medicare & Medicaid Services should instruct the MACs to recoup $33,332 for ACP services paid in error for claims in our sample.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $33,332
- Last Update Received
- -
- Closed Date
- 03/12/2024
- Legislative Related
- No
23-A-06-017.03The Centers for Medicare & Medicaid Services should instruct the MACs, based on the results of this audit, to notify appropriate providers (i.e., those for whom CMS determines that this audit constitutes credible information of potential overpayments) so that the providers can exercise reasonable diligence in identifying, reporting, and returning any overpayments in accordance with the 60-day rule and identify any of those returned overpayments as having been made in accordance with this recommendation.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 09/13/2024
- Next Update Expected
- 03/25/2025
- Legislative Related
- No
23-A-06-017.04The Centers for Medicare & Medicaid Services should establish Medicare requirements that address when it is appropriate to provide multiple ACP services for a single beneficiary and how these services should be documented when required to support the need for multiple services.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Non-Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 09/26/2023
- Legislative Related
- No
-
Puerto Rico MMIS and E&E Systems Security Controls Were Generally Effective, but Some Improvements Are Needed
23-A-18-016.01We recommend that the Puerto Rico Department of Health remediate the vulnerabilities related to the five security control findings identified by properly implementing and regularly assessing the associated NIST SP 800-53 controls.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 10/04/2024
- Next Update Expected
- 04/04/2025
- Legislative Related
- No
23-A-18-016.02We recommend that the Puerto Rico Department of Health assess and adjust, if necessary, at least annually, the cryptographic configurations of public servers.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 10/04/2024
- Next Update Expected
- 04/04/2025
- Legislative Related
- No