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Recommendations Tracker
HHS-OIG provides independent and objective oversight that promotes economy, efficiency, and effectiveness in HHS programs and operations. To drive this positive change, we produce reports and identify recommendations for improvement. We have developed this public-facing page for tracking all of our open recommendations.
Use the “Top Unimplemented” View below to read OIG’s Top Unimplemented Recommendations—a subset that we think, if implemented, would have the most impact (learn more). Notable differences from our previous Top Unimplemented Recommendations report include:
- The list is comprised of individual recommendations from OIG reports, not rolled up by topic.
- No arbitrary cap is imposed on the number of recommendations included.
- Status updates as recommendations are implemented.
Summary of All Recommendations
Updated Monthly · Last updated on November 15, 2024
1,310
Unimplemented
recommendations
$270.4B
Potential savingsfrom unimplemented recommendations
2,698
Implemented and Closed
recommendations since FY 2017
Views
OIG Recommendations Grouped by Report
-
CMS's COVID-19 Data Included Required Information From the Vast Majority of Nursing Homes, but CMS Could Take Actions To Improve Completeness and Accuracy of the Data
21-A-09-154.01We recommend that the Centers for Medicare & Medicaid Services assess the costs and benefits of implementing the following recommendations and if CMS determines that the benefits outweigh the costs, take action to develop a process to identify nursing homes that do not report required data for all of the data elements related to COVID-19 cases and deaths among residents and staff and PPE and supplies and request that they submit the required data.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 07/06/2022
- Legislative Related
- No
21-A-09-154.02We recommend that the Centers for Medicare & Medicaid Services assess the costs and benefits of implementing the following recommendations and if CMS determines that the benefits outweigh the costs, take action to revise its quality assurance checks for ratios 1, 3, 5, and 6, which use the number of all beds in the denominator, to ensure that it does not exclude from its COVID-19 data nursing homes' data that should be included.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 07/06/2022
- Legislative Related
- No
21-A-09-154.03We recommend that the Centers for Medicare & Medicaid Services assess the costs and benefits of implementing the following recommendations and if CMS determines that the benefits outweigh the costs, take action to revise its quality assurance checks for ratios 2 and 4, which use the numbers of confirmed cases and admissions among residents and confirmed cases among staff in the denominator, by adding the number of suspected COVID-19 cases to the denominator in both ratios and adjust the ratios' thresholds to reflect the change.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Non-Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 03/04/2022
- Legislative Related
- No
21-A-09-154.04We recommend that the Centers for Medicare & Medicaid Services assess the costs and benefits of implementing the following recommendations and if CMS determines that the benefits outweigh the costs, take action to identify the nursing homes that reported more total COVID-19 deaths than total deaths from any cause and request that they verify or correct the reported data.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Non-Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 03/04/2022
- Legislative Related
- No
21-A-09-154.05We recommend that the Centers for Medicare & Medicaid Services assess the costs and benefits of implementing the following recommendations and if CMS determines that the benefits outweigh the costs, take action to contact nursing homes that failed quality assurance checks to verify the accuracy of reported data or to correct inaccurate data.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 07/06/2022
- Legislative Related
- No
21-A-09-154.06We recommend that the Centers for Medicare & Medicaid Services assess the costs and benefits of implementing the following recommendations and if CMS determines that the benefits outweigh the costs, take action to work with CDC and with State health departments to determine the feasibility of using comparable data elements to collect COVID-19 data and the feasibility of monitoring substantial differences in the data and, if determined feasible, take actions to provide the public with more complete and accurate COVID-19 data for nursing homes.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Non-Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 03/04/2022
- Legislative Related
- No
-
The National Human Genome Research Institute Should Strengthen Procedures in Its Pre-Award Process To Assess Risk for Certain Foreign and Higher Risk Applicants
21-A-05-152.01We recommend that the National Institutes of Health direct the National Human Genome Research Institute to improve its policies and procedures to ensure Grants Specialists monitor whether required audit reports are submitted for foreign applicants.- Status
- Closed Implemented
- Responsible Agency
- NIH
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 02/14/2022
- Legislative Related
- No
21-A-05-152.02We recommend that the National Institutes of Health direct the National Human Genome Research Institute to clarify existing procedures to specify when Grants Specialists should take additional steps, including the imposition of specific award conditions, to mitigate risk for new grantees.- Status
- Closed Implemented
- Responsible Agency
- NIH
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 02/14/2022
- Legislative Related
- No
21-A-05-152.03We recommend that the National Institutes of Health direct the National Human Genome Research Institute to update policies and procedures for Grants Specialists to require that they review available IRS Form 990s regarding grant applicants' risk factors before awarding grant funds.- Status
- Closed Unimplemented
- Responsible Agency
- NIH
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 02/14/2022
- Legislative Related
- No
-
CMS Needs To Issue Regulations Related to Phlebotomy Travel Allowances
21-A-06-149.01We recommend that the Centers for Medicare & Medicaid Services work with the Medicare administrative contractors to educate providers about the documentation requirements for phlebotomy travel allowances.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 03/07/2022
- Legislative Related
- No
21-A-06-149.02We recommend that the Centers for Medicare & Medicaid Services instruct the Medicare administrative contractors to identify and adjust any paid claims that incorrectly used the previous year's rate.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 03/07/2022
- Legislative Related
- No
21-A-06-149.03We recommend that the Centers for Medicare & Medicaid Services issue regulations related to phlebotomy travel allowances clarifying: whether specimen collections refer only to specimens that were drawn by a technician or whether it includes all specimens that were drawn by another individual and were merely picked up by a technician; whether a specimen includes blood, urine, and micros; whether to prorate based on the number of patients or on the number of specimens; how to calculate mileage when a location is included without any specimens collected; and how to calculate mileage when personal miles are included (i.e., when to start or stop counting mileage) in their proration calculations.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Non-Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 03/07/2022
- Legislative Related
- No
-
CGS Administrators, LLC, Claimed Some Unallowable Medicare Excess Plan Costs Through Its Incurred Cost Proposals
21-A-07-150.01We recommend that CGS work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare Excess Plan costs of $29,022 for CYs 2015 and 2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $29,022
- Last Update Received
- -
- Closed Date
- 12/21/2022
- Legislative Related
- No
-
CGS Administrators, LLC, Claimed Some Unallowable Medicare Postretirement Benefit Costs Through Its Incurred Cost Proposals
21-A-07-151.01We recommend that CGS Administrators, LLC, work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare PRB costs of $2,239,967 for CYs 2012 through 2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $2,239,967
- Last Update Received
- -
- Closed Date
- 11/02/2022
- Legislative Related
- No
-
Although CDC Implemented Our Prior Audit Recommendations, Its Corrective Actions Did Not Effectively Address Findings Related to 3 of Our 13 Recommendations
21-A-04-147.01We recommend that CDC develop and implement a written policy requiring periodic internal review of PEPFAR award files for compliance with HHS and CDC policies.- Status
- Closed Implemented
- Responsible Agency
- CDC
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 11/18/2022
- Legislative Related
- No
21-A-04-147.02We recommend that CDC fully implement its Cost Analysis SOP by establishing a formal date of effectiveness, updating the SOP periodically, and enforcing its use through regular compliance testing as part of the internal reviews of PEPFAR award files.- Status
- Closed Implemented
- Responsible Agency
- CDC
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 11/18/2022
- Legislative Related
- No
21-A-04-147.03We recommend that CDC establish a policy requiring periodic reviews of, and updates to, the NOA link to ensure functionality, accuracy, and relevance of the content.- Status
- Closed Implemented
- Responsible Agency
- CDC
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 11/18/2022
- Legislative Related
- No
-
Medicare Home Health Agency Provider Compliance Audit: Catholic Home Care
21-A-02-142.01We recommend that Catholic Home Care refund to the Medicare program the portion of the estimated $4,232,959 overpayment for claims incorrectly billed that are within the 4-year reopening period.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $4,232,959
- Last Update Received
- -
- Closed Date
- 08/22/2022
- Legislative Related
- No
21-A-02-142.02We recommend that Catholic Home Care exercise reasonable diligence to identify and return any additional similar overpayments outside of our audit period, in accordance with the 60-day rule, and identify any returned overpayments as having been made in accordance with this recommendation.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 11/16/2022
- Legislative Related
- No
21-A-02-142.03We recommend that Catholic Home Care strengthen its procedures to ensure that beneficiaries are receiving only reasonable and necessary skilled and dependent services- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 12/10/2021
- Legislative Related
- No
-
Medicare Hospital Provider Compliance Audit: Jewish Hospital
21-A-04-143.01We recommend that Jewish Hospital refund to the Medicare contractor $13,486,524 in estimated overpayments for the audit period for claims that it incorrectly billed that are within the 4-year claim reopening period.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Non-Concur
- Potential Savings
- $13,486,524
- Last Update Received
- -
- Closed Date
- 11/08/2021
- Legislative Related
- No
21-A-04-143.02We recommend that Jewish Hospital based on the results of this audit, exercise reasonable diligence to identify, report, and return any overpayments in accordance with the 60-day rule and identify any of those returned overpayments as having been made in accordance with this recommendation.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 12/26/2023
- Legislative Related
- No
21-A-04-143.03We recommend that Jewish Hospital strengthen internal controls by: strengthening procedures to verify that all IRF beneficiaries meet Medicare criteria for acute inpatient rehabilitation, developing processes to ensure that procedure and diagnosis codes are supported in the medical records, providing additional training to inpatient and outpatient coding staff on the use of bypass modifiers, and developing procedures to verify that the use of bypass modifiers is supported in the medical records.- Status
- Closed Implemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 11/08/2021
- Legislative Related
- No
-
CGS Administrators, LLC, Claimed Some Unallowable Medicare Pension Costs Through Its Incurred Cost Proposals
21-A-07-144.01We recommend that CGS Administrators, LLC, work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare pension costs of $293,893 for CYs 2012 through 2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $293,893
- Last Update Received
- -
- Closed Date
- 12/21/2022
- Legislative Related
- No
-
CGS Administrators, LLC, Claimed Some Unallowable Medicare Supplemental Executive Retirement Plan III Costs Through Its Incurred Cost Proposals
21-A-07-145.01We recommend that CGS Administrators, LLC, work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare SERP III costs of $6,705 for CYs 2015 and 2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $6,705
- Last Update Received
- -
- Closed Date
- 11/02/2022
- Legislative Related
- No
-
Louisiana Medicaid Fraud Control Unit: 2020 Inspection
21-E-12-037.01Repay Federal matching funds spent on the case that was ineligible for Federal funding.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- $626
- Last Update Received
- -
- Closed Date
- 12/22/2021
- Legislative Related
- No
-
Mississippi Medicaid Fraud Control Unit: 2020 Inspection
21-E-12-035.01Examine the Unit's intake process for complaints of patient abuse or neglect and identify improvements.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 08/25/2022
- Legislative Related
- No
21-E-12-035.02Take steps to avoid investigative delays and ensure that delays are documented in the case management system.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 08/25/2022
- Legislative Related
- No
21-E-12-035.03Develop and implement a plan to increase fraud referrals from the Medicaid agency and other sources.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 05/17/2023
- Legislative Related
- No
21-E-12-035.04Take steps to improve communication and coordination with OIG investigators and other Federal partners.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 08/25/2022
- Legislative Related
- No
21-E-12-035.05Implement processes to ensure that it reports convictions and adverse actions to Federal partners within the appropriate timeframes.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 12/15/2022
- Legislative Related
- No
21-E-12-035.06Revise its MOU with the Mississippi Division of Medicaid to reflect current law.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 12/22/2022
- Legislative Related
- No
21-E-12-035.07Repay Federal matching funds spent on cases that were ineligible for Federal funding.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- $1,150
- Last Update Received
- -
- Closed Date
- 05/17/2023
- Legislative Related
- No
21-E-12-035.08Develop a procedure to ensure that it reports all program income properly on its Federal financial reports.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 05/17/2023
- Legislative Related
- No
21-E-12-035.09Work with the Mississippi Division of Medicaid to ensure the return of the Federal Government's share of all recoveries.- Status
- Open Unimplemented
- Responsible Agency
- MFCU
- Response
- Non-Concur
- Potential Savings
- -
- Last Update Received
- 05/19/2022
- Next Update Expected
- 02/13/2023
- Legislative Related
- No
21-E-12-035.10Update its policies and procedures manual to reflect Unit operations and enhance the manual's organization.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 12/15/2022
- Legislative Related
- No
21-E-12-035.11Develop written policies and procedures and take other steps to ensure that periodic supervisory reviews are conducted and documented in the case files.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 12/15/2022
- Legislative Related
- No
21-E-12-035.12Update its training plan to include annual training hours for each professional discipline.- Status
- Closed Implemented
- Responsible Agency
- MFCU
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 12/15/2022
- Legislative Related
- No
-
Medicare Paid New Hospitals Three Times More for Their Capital Costs Than They Would Have Been Paid Under the Inpatient Prospective Payment System
21-A-07-141.01We recommend that the Centers for Medicare & Medicaid Services review the findings in this report and, if it determines that a separate payment methodology for capital costs at new hospitals is no longer warranted, change its regulations to require new hospitals to have their Medicare capital costs paid through the IPPS with an option for payment adjustments or supplemental payments if necessary.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 11/27/2023
- Next Update Expected
- 05/27/2024
- Legislative Related
- No
-
Oklahoma's Oversight of Medicaid Outpatient Services for Opioid Use Disorder Was Generally Effective
21-A-06-140.01We recommend that the Oklahoma Health Care Authority consider whether more of an emphasis on counseling could improve OUD outcomes and, if so, take steps to increase the appropriate use of counseling with OUD drugs in outpatient OUD treatment.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 12/16/2021
- Next Update Expected
- 06/27/2022
- Legislative Related
- No
21-A-06-140.02We recommend that the Oklahoma Health Care Authority develop policies and procedures to ensure that Medicaid behavioral health services are reviewed on an ongoing basis.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 12/16/2021
- Next Update Expected
- 06/27/2022
- Legislative Related
- No
-
Missouri Claimed Federal Reimbursement for $3.4 Million in Payments to Health Home Providers That Did Not Meet Medicaid Requirements
21-A-07-139.01We recommend that the Missouri Department of Social Services refund $3,411,531 to the Federal Government.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $3,411,531
- Last Update Received
- 03/28/2024
- Next Update Expected
- 09/28/2024
- Legislative Related
- No
21-A-07-139.02We recommend that the Missouri Department of Social Services improve its monitoring of the health home program to ensure that health home providers comply with Federal and State requirements for maintaining documentation to support the services for which the providers billed and received PMPM payments.- Status
- Open Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- 03/28/2024
- Next Update Expected
- 02/21/2025
- Legislative Related
- No
-
Palmetto Government Benefits Administrator, LLC, Did Not Claim Some Allowable Medicare Pension Costs Through Its Incurred Cost Proposals
21-A-07-131.01We recommend that Palmetto work with CMS to ensure that its final settlement of contract costs reflects an increase in Medicare pension costs of $998,912 for CYs 2012-2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- -
- Last Update Received
- -
- Closed Date
- 11/01/2022
- Legislative Related
- No
-
Companion Data Services, LLC, Claimed Some Unallowable Medicare Postretirement Benefit Costs Through Its Incurred Cost Proposals
21-A-07-132.01We recommend that CDS work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare PRB costs for $73,594 for CYs 2012-2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $73,594
- Last Update Received
- -
- Closed Date
- 11/02/2022
- Legislative Related
- No
-
Companion Data Services, LLC, Claimed Some Unallowable Medicare Excess Plan Costs Through Its Incurred Cost Proposals
21-A-07-133.01We recommend that CDS work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare EP costs of $8581 for CYs 2015 and 2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $8,581
- Last Update Received
- -
- Closed Date
- 12/14/2022
- Legislative Related
- No
-
Palmetto Government Benefits Administrator, LLC, Claimed Some Unallowable Medicare Postretirement Benefit Costs Through Its Incurred Cost Proposals
21-A-07-135.01We recommend that Palmetto work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare PRB costs of $2,848,586 for CYs 2012-2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $2,848,586
- Last Update Received
- -
- Closed Date
- 12/21/2022
- Legislative Related
- No
-
Palmetto Government Benefits Administrator, LLC, Claimed Some Unallowable Medicare Supplemental Executive Retirement Plan III Costs Through Its Incurred Cost Proposals
21-A-07-136.01We recommend that Palmetto work with CMS to ensure that its final settlement of contract costs reflects a decrease in Medicare SERP III costs of $25,162 for CYs 2015 and 2016.- Status
- Closed Unimplemented
- Responsible Agency
- CMS
- Response
- Concur
- Potential Savings
- $25,162
- Last Update Received
- -
- Closed Date
- 11/02/2022
- Legislative Related
- No